Delivery Details

Delivery times will vary depending on what has been ordered. Details can be found on the product page.

If your order is urgent, please do not hesitate to contact us and we will try our best to get your item out to you as soon as we can.

All our products are sent by Royal Mail Special Delivery and will need a signature on receipt. Unfortunately, we are unable to redirect orders once items have been dispatched. Your package will be sealed with 'nilplug' branded brown paper tape. If this tape has been tampered with, please do not accept your item from the postman. We insure each item we send out on its journey to you. Once you have signed for the package the responsibility for the item passes to you. Your item should arrive to you in perfect order in our specially designed protective packaging. If the packaging is damaged, you should refuse to accept delivery.

We will deliver to almost anywhere in the world, and offer different shipping options to meet your needs. Prior to paying for your item we will confirm shipping costs. Where the goods are supplied for export from the United Kingdom, you will be liable for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any import duties or taxes which are levied on them.

Taxes and duties are calculated according to your shipping destination. UK VAT is included in all orders dispatched within the United Kingdom, including the Channel Islands. Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product or delivery fee.

If you reside in a DDU (Delivery Duty Unpaid) country,  delivery charges are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to enable timely dispatch of your order.